Michele Matera

Lead Solutions Engineer

Specialization
Apple Enterprise & Jamf Ecosystem
Operating Model
Presales, Delivery, Support and Client Ownership
Direction
Specialist Depth
Leadership Execution
Executive profile

A specialist profile built for broader responsibility

Positioning

Lead Solutions Engineer with 13+ years in enterprise IT, specializing in Apple environments, Jamf Pro deployments, networking infrastructure, and customer-facing solution delivery.

Scope

Experience across B2B and EDU contexts, combining technical depth with recurring customer ownership, commercial awareness, and long-term service continuity.

Delivery model

Hands-on ownership across presales, demos, RFP support, project delivery, training-on-the-job, maintenance, and advanced troubleshooting.

Leadership direction

A professional profile combining specialist depth with leadership ownership, commercial awareness and long-term client impact.

Current operating perimeter

What I manage today

Client portfolio ownership

Independent management of a broad client base across technical and commercial touchpoints.

Presales and demos

Technical demos, solution framing, RFP contribution and support in converting needs into executable projects.

Project delivery

End-to-end implementation delivered both as training-on-the-job and as turnkey projects, depending on client needs.

Continuity and support

Recurring maintenance, advanced troubleshooting and iterative improvement across the installed base.

Internal reference role

Subject matter reference for Apple MDM topics and mentoring support for junior colleagues.

Vendor-facing credibility

Trusted interface toward an international vendor ecosystem on technical and business-related matters.

Measured impact

Concrete scale, not just title

Clients
56

Managed in 2025 across B2B and EDU contexts.

Devices in scope
5k+

Apple devices supported through Jamf-related activities.

Hours delivered
800+

Client consulting hours effectively delivered during 2025.

Ownership model
+60%

Exclusive customer ownership within the current managed base.

Focus evolution

A trajectory toward higher-value specialization

Workload trend by year

2024704.25h
2025806.50h
2026 YTD343.00h

The partial 2026 snapshot is not directly comparable to full-year values, but it confirms a still-positive operating trend and sustained delivery demand.

Specialization trend

2024 MDM / Endpoint focus64.7%
2025 MDM / Endpoint focus82.7%
2026 MDM / Endpoint focus90.4%

The progression shows increasing concentration on MDM / endpoint management and Apple-related value creation rather than dispersion across lower-focus activities.

Workload and utilization

Workload and utilization over time

Over the last three years my workload has grown while remaining focused on MDM / endpoint projects, with a consistent base of clients and engagements.

“Hours delivered” represents consulting hours actually delivered to clients. “Utilization” indicates the share of my effective working days spent on client consulting work, "excluding holidays, fairs, events and any other non-delivery days; the remaining time is used for presales, training, testing and internal activities.

Year-by-year snapshot

Year
Hours delivered
Clients
Utilization
MDM / Endpoint
2024
704.25
46
40.38%
64.7%
2025
806.50
56
52.85%
82.7%
2026 YTD
343.00
32
62.14%
90.4%

This trend shows a growing demand for my work, an increasing focus on MDM / endpoint projects and a healthy balance between client delivery and presales, training and internal activities.

Leadership readiness

A leadership profile grounded in execution

How I already lead

Through ownership before title: driving outcomes, becoming a trusted point of reference, and helping customers and colleagues move forward with clarity and consistency.

Why the progression is credible

Promoted to Lead Solutions Engineer based on expanded scope, client ownership and demonstrated accountability across delivery and business continuity.

What I bring to a broader role

Technical depth, customer continuity, vendor credibility, and enough commercial awareness to contribute beyond delivery into team and business impact.

Leadership style

Pragmatic, steady, and service-oriented: focused on helping teams scale, delivering repeatable value and keeping execution aligned with long-term business goals.

Business continuity mindset

How I think beyond technical delivery

Service capacity and workload visibility

I am used to reasoning in terms of delivery load, recurring effort, and sustainable customer coverage over time.

Revenue continuity awareness

My work naturally connects technical execution with retained clients, recurring services, and practical business value.

Transition risk sensitivity

Customer portability, continuity risks, and reaction scenarios matter; a leadership role must protect trust while building future growth.

Growth opportunity lens

Apple and endpoint management remain underdeveloped in many Windows-oriented integrators, creating room for structured expansion.

Commercial discipline

I do not see engineering work in isolation; I see a service model that must stay profitable, repeatable, and credible.

Executive fit

This is why I am ready to contribute not only to project execution, but also to practice development and leadership impact.

Career path

Professional growth through expanding scope

2022 — present

Lead Solutions Engineer

C&C S.P.A.

Progression into broader ownership across Apple endpoint projects, customer continuity, delivery responsibility, and internal reference activities.

2020 — 2022

IT Network Specialist

Big Easy S.R.L. (Lottomatica Holding)

Structured enterprise networking experience, infrastructure delivery, and operational execution across distributed sites.

2018 — 2019

IT Specialist

Caffeina S.P.A.

First strong Apple/Jamf exposure, workplace ownership, device management, Google Workspace administration, and multi-site support.

2013 — 2017

IT Technician

Web Technology S.R.L.

Operational foundation in hardware, troubleshooting, and end-user support across Windows and Linux environments.

Specialist depth
Leadership mindset

Depth
Apple enterprise credibility
Method
Pragmatic, client-focused execution
Impact
Leadership contribution with business awareness

Thank you for your time.

LinkedIn — linkedin.com/in/michele-matera

Email — mic.matera@gmail.com

Credly — selected certifications (partial list)

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